Returns & Cancellations
Normal stock items are refundable, subject to a 25% restock surcharge within 30 days of receipt of any purchase. No returns will be accepted past 30 days from the date of shipment. RETURNS WILL NOT BE ACCEPTED WITHOUT A VALID RMA NUMBER.
Return tracking information must be provided to Houston Breakers within 14 days of receipt of RMA authorization.
- For returns, begin by submitting a HoustonBreakers RMA request form to receive a valid RMA number.
- Upon approval, an RMA number will be issued. Please include it with your return shipment for identification purposes.
- All new items must be returned in their original packaging.
- Take care in packaging material. Credit will not be issued for any damaged materials received.
- Once successfully returned, a credit will post back to your financial statement within 5 business days.
Canceling Your Order
Please contact a Houston Breakers rep to cancel your order. Refunds are issued within 1 billing cycle of your credit card statement. Orders cannot be cancelled after a product has been processed for shipping.